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Terms of Service

Last updated: January 2025

These Terms of Service ("Terms") govern your use of Salon Ally's platform and services. By using our service, you agree to these Terms.

1. Service Description

Salon Ally provides an interactive education platform that helps salons:

• Educate clients about hair care and products
• Generate product recommendations based on service types
• Track client interests and facilitate sales
• Manage product catalogs and pricing

2. Account Terms

For Salon Owners:

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be 18+ or have legal authority to enter contracts
• One account per salon location
• You are responsible for all activity under your account

For End Users (Salon Clients):

• No account required to use the service
• Usage is provided courtesy of the salon
• Must be 16+ to use the service

3. Acceptable Use

You agree NOT to:

• Use the service for any illegal purpose
• Attempt to access other salons' data
• Upload malicious code or interfere with the service
• Scrape, copy, or redistribute our content
• Misrepresent your identity or salon
• Share login credentials with unauthorized parties
• Use the service to spam or harass others

4. Product Information & Disclaimers

Educational content in our kiosk and admin tools is intended to support salon conversations and is not medical advice. Product data originates from salon-provided catalogs and manufacturer sources and may change without notice. Always verify on the product packaging and the manufacturer’s official materials before purchase or use.

• Accuracy: Descriptions, usage guidance, compatibility flags (e.g., color‑safe/keratin‑safe), and pricing are provided for convenience and may not reflect the latest label or MSRP. Final details are determined by the manufacturer and the salon at the point of sale.
• Pricing & Availability: Sizes, availability, and prices vary by salon and region. Displayed figures (including “From” or weekly estimates) are informational only and exclude taxes/discounts unless stated. The salon sets final prices.
• Use & Safety: Follow the on‑package directions and warnings. Perform patch tests when appropriate. If you have scalp/skin conditions or sensitivities, consult a professional and review the ingredient list. We do not guarantee outcomes.
• No Medical Advice: The platform does not provide medical, therapeutic, or diagnostic advice. Educational content should not replace professional medical guidance.
• Third‑Party Content: Product names and trademarks belong to their respective owners. References to third‑party products do not imply endorsement of claims.

5. Pricing & Payment

• Subscription: Monthly subscription based on selected plan
• Billing: Charged monthly in advance
• Price Changes: 30 days notice for any price increases
• Refunds: 30-day money-back guarantee for new accounts
• Cancellation: Cancel anytime; access continues until end of billing period
• Non-Payment: Service may be suspended for overdue accounts

6. Intellectual Property

Our Content:

• All platform features, design, and educational content are owned by Salon Ally
• You may not copy, modify, or redistribute our platform
• Educational content is licensed for use only within the platform

Your Content:

• You retain ownership of your product catalog and pricing data
• You grant us license to display your content within the service
• You warrant that you have rights to all uploaded content

7. Data & Privacy

• We handle data according to our Privacy Policy
• Each salon's data is isolated and not shared with other salons
• You own your salon's data and can export it anytime
• We maintain regular backups but recommend keeping your own records

8. Service Availability

• We aim for 99.9% uptime but don't guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We are not liable for any downtime or data loss
• Force majeure events may affect service availability

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability is limited to the amount you paid in the last 12 months
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits or lost business
• These limitations apply even if we knew damages were possible

10. Indemnification

You agree to indemnify and hold Salon Ally harmless from any claims arising from:

• Your violation of these Terms
• Your violation of any laws or regulations
• Your use of the service
• Content you upload or display through the service
• Disputes between you and your clients

11. Termination

You May Terminate:

• At any time by canceling your subscription
• By requesting account deletion

We May Terminate:

• For violation of these Terms
• For non-payment
• If required by law
• With 30 days notice for any reason

After Termination:

• Your access to the service ends immediately
• We will delete your data within 90 days unless legally required to retain
• You can request data export before termination

12. Modifications to Terms

• We may update these Terms from time to time
• Material changes will be notified via email
• Continued use after changes constitutes acceptance
• You can always view the current Terms on our website

13. Governing Law

• These Terms are governed by the laws of Florida, USA
• Disputes will be resolved in the courts of Florida
• Both parties waive jury trial rights

14. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement
• Severability: Invalid provisions will be modified to be enforceable
• Waiver: No waiver unless in writing
• Assignment: You may not assign these Terms without our consent
• Notices: Legal notices should be sent to the email below